Shipping & Delivery
At Pixel Electric Company Limited, we are committed to ensuring that all orders reach our customers safely and within the expected time. Our shipping policy outlines important information regarding delivery timelines, shipping costs, and available delivery methods.
Please note that shipping costs may vary depending on the courier or transport provider used. We work closely with reliable partners to keep shipping rates affordable while maintaining a high standard of delivery service.
Our Shipping Options
1. Pixel Electric Dedicated Rider Service (Within Nairobi & Surrounding Areas)
To provide a more personalized and efficient delivery experience, Pixel Electric offers a Dedicated Rider Service for selected locations within Nairobi and nearby areas.
When you select this option, your order will be delivered directly by a member of the Pixel Electric team. This ensures careful handling of your items and allows us to provide a more reliable and secure delivery experience.
Benefits of this service include:
- Direct hand delivery by our trusted staff
- Faster deliveries within Nairobi and the surrounding areas
- Extra care and security for sensitive equipment
- A personalized customer service experience
Availability may depend on your location. Customers are encouraged to contact our support team to confirm whether this service is available in their area.
2. Standard Shipping via Local Transport Companies (Preferred Nationwide Option)
For deliveries across Kenya, Pixel Electric commonly uses local transport companies, including bus and matatu services, to ensure cost-effective and accessible delivery to customers in different regions.
Shipping Providers
Pixel Electric partners with reputable transport companies that have a strong track record of safe and reliable parcel delivery.
Shipping Locations
This shipping option is available for customers across Kenya. Deliveries are typically sent through bus or parcel transport services serving major towns and cities.
Shipping Costs
Shipping charges vary depending on:
- Destination
- Package size and weight
- Transport provider rates
Customers will be informed of the shipping charges before dispatch.
Estimated Delivery Time
Most deliveries through local transport services arrive within 1–2 days, depending on the destination. However, delays may occasionally occur due to weather, traffic, or operational factors beyond our control.
Tracking and Notifications
Customers will receive updates on their shipment once the package is dispatched, including relevant contact information for the transport company handling the delivery.
Packaging and Handling
Pixel Electric carefully packages all items to prevent damage during transit. Our transport partners are also instructed to handle packages responsibly to ensure safe delivery.
3. Dedicated Courier Service – Wells Fargo (Next-Day Delivery in Kenya)
For customers who prefer professional courier services, Pixel Electric works with Wells Fargo Courier, one of the most trusted logistics providers in Kenya.
With this service, customers benefit from:
Fast Deliveries
Wells Fargo’s nationwide network enables quick and efficient delivery across Kenya, often within the next business day.
Real-Time Tracking
Customers can monitor their shipments through tracking updates from dispatch to final delivery.
Secure Handling
Packages are professionally handled to ensure safety and security throughout the delivery process.
Reliable Service
This option is ideal for urgent or high-value deliveries that require additional reliability and speed.
Shipping to the East African Region
Pixel Electric also serves customers beyond Kenya by offering delivery options across the East Africa region.
We collaborate with established regional transport companies to deliver orders to neighboring countries such as:
- Uganda
- Tanzania
- Rwanda
- Burundi
Through these partnerships, we ensure that orders are transported safely and reach our international customers within reasonable timelines.
Our goal is to make Pixel Electric’s technology products and services accessible across the region while maintaining reliable and secure shipping standards.
At Pixel Electric Company Limited, we are dedicated not only to delivering quality technology solutions but also to ensuring a smooth, secure, and dependable delivery experience for every customer.