Privacy policy
At Pixel Electric Company Limited, your privacy is a priority. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site or services, you consent to the practices described in this Privacy Policy.
SECTION 1 – What We Do With Your Information
When you make a purchase or interact with our store, we collect the personal information you provide, including:
- Name, email, phone number, and shipping/billing addresses
- Payment information for transaction processing
We may also automatically receive your computer’s IP address and browser type to help us understand site usage and improve your experience.
By providing this information, you give us explicit consent to contact you through communication channels such as RCS, WhatsApp, Email, SMS, or phone calls for the purpose of processing your transactions, delivering your order, or providing customer support.
SECTION 2 – Consent
How We Obtain Your Consent:
Consent is implied when you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return.
For secondary purposes, such as marketing communications, we will request your explicit consent and provide an option to opt out.
How to Withdraw Consent:
You may withdraw your consent at any time by contacting us at:
info@pixelelectric.com
Pixel Electric Company Limited, Pixel Engineering Building Africa, Olive Inn, Nakuru City, Kenya
SECTION 3 – Disclosure of Information
We may disclose your personal information if:
- Required by law or legal process
- You violate our Terms of Service
- It is necessary to enforce our policies or protect our legal rights
SECTION 4 – Payment Information
All payments made through our store are processed securely by authorized payment providers.
- Card data is encrypted according to PCI-DSS standards to ensure financial safety.
- We accept common payment methods in Kenya, including credit/debit cards (Visa, MasterCard), M-Pesa, and bank transfers.
- Transaction information is retained only as long as necessary to process payments and comply with legal obligations, then securely deleted or anonymized.
SECTION 5 – Third-Party Services
Some services, including payment processors, may collect and use your information in order to provide their services. We recommend reviewing their privacy policies, as your information may be subject to the laws of the jurisdiction in which the third-party provider operates.
We are not responsible for third-party websites or apps once you leave our site or are redirected.
SECTION 6 – Links to Other Sites
Our website may contain links to external sites. We are not responsible for the privacy practices of third parties and encourage you to read their policies.
SECTION 7 – Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for payment data. While no method of online transmission is completely secure, we follow best practices to reduce the risk of unauthorized access, disclosure, or loss.
SECTION 8 – Age of Consent
By using this website, you confirm that you are of the age of majority in your jurisdiction or have obtained parental consent for minor dependents to use the site.
SECTION 9 – Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates are effective immediately upon posting to the website. Material changes will be highlighted so you are aware of how we collect, use, and disclose your information.
In the event of a merger or acquisition, your information may be transferred to the new entity to continue providing our services.
SECTION 10 – Your Rights
You have the right to:
- Access, correct, amend, or delete your personal information
- Opt out of marketing communications
- Submit complaints regarding the handling of your personal information
To exercise these rights, contact our Privacy Compliance Officer:
Email: info@pixelelectric.com
Pixel Electric Company Limited
P.O. Box 18251 – 20100
Nakuru City, Kenya
Site: www.pixelelectric.com