Privacy statement

We (Pixel Electric Company Ltd) are committed to respecting and protecting the privacy of everyone who uses our website and the confidentiality of any information that you choose to share or provide us with. This statement sets out how we use personal information that we may receive from you.

We closely adhere to all relevant legislation, including the Data Protection Act 1998, and ensure that all personal data or information provided by you through using our website and our services, and which is identifiable, is used in accordance with this privacy statement.

Use and collection of personal information

If you choose to place an order through our site, you will be asked to provide certain information about yourself. We will store this data and hold it on a computer or otherwise. You can visit our website without providing us with any information, but if you wish to use our services, we may require some information in order to carry out these services.

What do we collect?

When you shop on our website, we may ask you to input personal information from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information, and a password.

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.ke and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Pixel Electric Company Ltd products which are relevant to your browsing history when you visit other websites. However, this will not include personal information.

Who will see the data?

People in our organisation or working for our organisation who need your data in order to carry out the service we are providing you or for marketing purposes, to which you have consented.

After collecting data from you that you have consented for us to use, we may transfer it to other parts of Pixel Electric Company Ltd or to trusted and reputable third-party service providers, where we have a legitimate reason or consent to do so. All of the service providers we use are required to maintain the confidentiality and security of your personal data and to use it only in compliance with data privacy laws and for specified and instructed purposes. Each service provider is also responsible for its use of your personal data, as outlined in its own privacy policies.

Below is an outline of the purposes for which we may transfer your personal data to third parties:

• Payment processing
• Fraud protection and security
• Customer support
• Direct email marketing (we will not release your personal information to any company outside of the Pixel Group for mailing or marketing purposes)
• Advertisements
• Order reviews

What do we do with the information we gather?

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

The data you share and provide will be used to carry out the services that you request from us. We will only use it to contact you where we have a legitimate reason to do so, or where you have provided consent for this: it will only be used for the purpose for which it is supplied.

We use your information only for the following purposes:

• Processing your orders;
• For statistical or survey purposes, to improve this website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• To contact you about leaving a review on a product once your order has been completed.
• If you consent, to notify you of products or special offers that may be of interest to you

At any time, you can change your mind or withdraw your consent about the way we use your personal data. If you wish to do this, please get in touch with sales@pixelelectric.com or call us on +254 722 333 997 between 8.30 am and 5 pm.

There may be circumstances where we are required to disclose personal data to law enforcement agencies without seeking the consent of the data subject. Where these circumstances occur, we will employ legal assistance where necessary, verify the request is legitimate, and only then disclose the data.

How long do we hold information for?

If we have not had meaningful contact with you for two years, we will then delete any personal data we hold. This does not include customer accounts, but these can be deleted if a customer chooses to delete their own account or requests us to do this for them.

At any time, you may ask us to delete your personal data, and we will do so, subject to any legal restrictions or our ability to do so. Any personal data that is deleted is logged anonymously, with details on what was removed and when this took place.

How can you control your personal information?

In the event that you do not wish to be contacted for specific marketing purposes, ensure that you don’t tick or tick the appropriate boxes next to any forms which state there is an opportunity to sign up to marketing. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at sales@pixelelectric.com, or calling us on +254 710 362660 between 8.30 am and 5 pm.

At any time, you can change your mind about the personal information we hold. You can contact us and ask us to delete your information from our marketing list, or to completely erase any personal data we hold on you on our system. Contact sales@pixelelectric.com to ask that this be done.

Cookies

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this website for shopping purposes, only for browsing and research.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as the default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example, by third party ad or, social networks, or analytics companies.

Security

When you submit information to us, whether via the website or email, it is stored securely - we do not store customer payment details.

We will use only personal information to carry out the purpose for which it has been provided.

• When not required, any paper or files are kept in a locked drawer or filing cabinet
• Employees ensure paper and printouts are not left where unauthorised people could see them
• Data printouts are shredded and disposed of securely when no longer required
• When data is stored electronically, it is protected from unauthorised access, accidental deletion, and malicious hacking attempts
• If data is stored on removable media, these are kept locked away securely when not being used
• Data is backed up frequently, and those backups are tested regularly
• All servers and computers containing data are protected by approved security software and a firewall

We endeavour to take all reasonable steps to protect your personal information. However, we are unable to guarantee the security of any data that you disclose online, and we are not responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

Under the Data Protection Act 1998, you have the following individual rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making and profiling
• If you have any questions about these rights in relation to us, please contact sales@pixelelectric.com.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you. Any request can be emailed to sales@pixelelectric.com.

We will provide the relevant data within 28 days, unless there is a legitimate reason why it needs to take longer.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will immediately correct any information found to be incorrect.