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FAQ

Placing Orders

Q1: How can I place an order on your website?

A1: If you are interested in purchasing the product, click onto the product and ADD TO CART,Confirm list of items in the shopping cart and click on Proceed to checkout. Fill in your Shipping Address, Choose your Payment method and Click on Confirm Order on the payments page then sit back and relax. We will call to confirm your Order!

Q2: Can I buy your products directly without placing an order Online?

A2: Yes, Contact our sales representative on any of our office lines. 

 

Shipping

Q1: How long is your delivery time?

A1: Normally 1 working day after payment; Special requirement orders, delivery time is negotiable.

Q2: When can I get a free shipping service?

A2: For orders above KES 10,000 you can enjoy free shipping within the country, Kenya.

 

Payment

Q1: What payment terms you accept?

A1:  We accept MPESA payments, Bank Transfer/Deposits, Bankers Cheque, Paypal, Western Union & Cash payments.

Q2: Do you accept pay 30% in advance?

A2: Yes,we do.We can start to prepare your goods when receive 30% payment, and send them after get the rest 70% payment. 

 

Quality Problem

Q1: If the products can't work after receiving it,what should I do?

A1: We will replace new items for you at once and then we make the judgement for the issue.

Q2: What is the warranty?

A2: 1-3 months to replace new items for free.  1-2 years repairing free according to different products.